Contact Us

Have questions or feedback? We'd love to hear from you! Feel free to reach out using the contact form below or connect with us via email or phone. Our dedicated team is here to assist you and provide the information you need. Your input is valuable to us as we strive to enhance your experience. We aim to respond promptly and look forward to assisting you.

Get In Touch

Email:

Address Office: 1515 Mockingbird Lane, 420, Charlotte NC 28277

Assistance Hours:

Mon – Sat 9:00am

Sunday – 8:00pm

Unable to find form

FAQS

Have questions about digital transformation for your small town? We've got answers.

How much does digital transformation typically cost for a nonprofit?

Digital transformation costs vary based on your organization's size, current digital presence, and goals. Our projects typically range from $3,000 for basic digital presence improvements to $20,000+ for comprehensive transformations. We work with nonprofits to develop phased approaches that fit within budget constraints and often provide sliding scale pricing for smaller organizations. We can also help identify grant opportunities to support your digital initiatives.

How long does the digital transformation process take?

While you'll see improvements within weeks, comprehensive digital transformation typically takes 3-6 months to fully implement. We focus on quick wins early in the process while building toward long-term sustainable systems. Many of our client relationships continue for years as we help nonprofits evolve their digital presence and adapt to changing technologies and audience needs.

We have limited technical expertise on our team. Is digital transformation still possible?

Absolutely! Most of our nonprofit clients begin with limited technical resources. We provide training for staff and volunteers, implement user-friendly systems, and offer ongoing support options. Our goal is to build your organization's capacity over time while providing the expertise you need at each stage of the transformation. We design all solutions with your team's capabilities in mind.

How do we measure the ROI of digital transformation efforts?

We establish clear metrics at the beginning of each engagement based on your organization's specific goals. These typically include website traffic, social media engagement, email open rates, online donation growth, volunteer sign-ups, and program awareness measures. We provide regular reports tracking these metrics and work with you to adjust strategies based on results. For faith-based organizations, we can also measure engagement with ministry content and community building initiatives.

What makes Ascend Global Media different from other digital marketing agencies

As a woman-owned minority business, we bring a unique perspective to our work. Unlike general marketing agencies, we specialize exclusively in nonprofit digital transformation. Our team has extensive experience in both the nonprofit sector and digital marketing, allowing us to bridge these worlds effectively. We provide comprehensive, integrated solutions rather than standalone services, and we emphasize building your organization's capacity to maintain digital momentum long-term. Our services are specifically tailored to mission-driven organizations with resource constraints

Do we need to implement all digital strategies at once?

No, we recommend a phased approach for most nonprofits. We'll help you prioritize initiatives based on your goals, resources, and current digital maturity. Many clients start with website improvements and basic social media strategy, then expand to more advanced initiatives like email marketing, annual report creation, and podcast production as capacity and results grow. This approach allows for sustainable growth and better integration of new digital practices into your organization

Can you help with our annual report and podcast production?

Yes! These are two of our specialized services for nonprofits. For annual reports, we handle everything from data visualization and impact storytelling to design and production in both print and digital formats. For podcasts, our end-to-end production services include concept development, recording assistance, editing, and distribution strategy. Both services are designed to showcase your mission and impact in compelling ways that engage your audiences and advance your organizational goals.

Copyrights 2025 | Ascend Global Media
Helping mission-driven teams amplify their impact through strategic digital tools and compelling storytelling.